Title VI
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Title VI Plans
Moore & Associates, Inc. works closely with public agencies to ensure their transit programs meet all Title VI requirements of the Civil Rights Act of 1964, as defined by the Federal Transit Administration. Our team develops comprehensive Title VI Programs designed to keep our client’s public transit services in full compliance while promoting equitable access for all riders.
Using a Four-Factor Analysis, we assess whether individuals with Limited English Proficiency experience any barriers to using or understanding the City’s transit system. When language-related challenges are identified, we apply the Language Assistance Plan framework to develop practical recommendations that enhance communication and accessibility.
In addition, we ensure clear, measurable standards for equitable transit service delivery are established and confirm all required notices, forms, and procedures, including the Title VI Notice to the Public and complaint form, are incorporated into the final program.
City of Thousand Oaks
In 2025, Moore & Associates was engaged to update the Federal Transit Administration (FTA) Title VI Program for the City of Thousand Oaks. The firm had previously prepared Title VI Program updates for the City in 2018, 2021, and 2023.
As a small transit provider, the FTA Title VI Program for the City of Thousand Oaks (which operates Thousand Oaks Transit) included the following components:
- Title VI Notice to the Public
- Title VI Complaint Procedures
- Title VI Complaint Form
- List of transit-related Title VI investigations, complaints, and lawsuits.
- Public Participation Plan
- Four-Factor Analysis
- Language Assistance Plan
- Table summarizing the membership of non-elected committees and councils
- Title VI site equity analysis (if applicable)
- Copy of adopting resolution
- Fixed-route vehicle service standards and policies
To inform the Four-Factor Analysis within the Title VI Program, our project team conducted a survey of transit riders, a survey of drivers and other staff who interact with the public, and a survey of community stakeholders. These efforts were designed to identify any barriers to the use of the transit program related to race, color, or national origin. Moore & Associates also utilized demographic data available through the Census Bureau’s American Community Survey and English Learner data available through the California Department of Education to identify limited English-proficient (LEP) populations within the service area.
City of Fresno
In 2022, Moore & Associates was engaged to update the Federal Transit Administration (FTA) Title VI Program for the City of Fresno. The FTA Title VI Program for the City of Fresno (which operates the Fresno Area Express and Handy Ride services) included the following components:
- Title VI Notice to the Public
- Title VI Complaint Procedures
- Title VI Complaint Form
- List of transit-related Title VI investigations, complaints, and lawsuits.
- Public Participation Plan
- Four-Factor Analysis
- Language Assistance Plan
- Table summarizing the membership of non-elected committees and councils
- Title VI site equity analysis (if applicable)
- Copy of adopting resolution
- Fixed-route vehicle service standards and policies
To inform the Four-Factor Analysis within the Title VI Program, our project team conducted a survey of drivers and other staff who interact with the public, a survey of community stakeholders, and three community meetings. These efforts were designed to identify any barriers to the use of the transit program related to race, color, or national origin. The City separately conducted a rider survey, with that data used to inform this process. Moore & Associates also utilized demographic data available through the Census Bureau’s American Community Survey and English Learner data available through the California Department of Education to identify limited English-proficient (LEP) populations within the service area.
Because the City of Fresno is a large transit provider (operating more than 50 fixed-route vehicles in peak service), the Title VI Program also included tables identifying low-income and minority populations by census tract within the service area and maps of low-income and minority populations with an overlay of the transit routes.
City of Simi Valley
In 2025, Moore & Associates was engaged to update the Federal Transit Administration (FTA) Title VI Program for the City of Simi Valley. The firm had previously prepared Title VI Program updates for the City in 2019 and 2022.
As a small transit provider, the FTA Title VI Program for the City of Simi Valley (which operates Simi Valley Transit) included the following components:
- Title VI Notice to the Public
- Title VI Complaint Procedures
- Title VI Complaint Form
- List of transit-related Title VI investigations, complaints, and lawsuits.
- Public Participation Plan
- Four-Factor Analysis
- Language Assistance Plan
- Table summarizing the membership of non-elected committees and councils
- Title VI site equity analysis (if applicable)
- Copy of adopting resolution
- Fixed-route vehicle service standards and policies
To inform the Four-Factor Analysis within the Title VI Program, our project team conducted a survey of transit riders, a survey of drivers and other staff who interact with the public, and a survey of community stakeholders. These efforts were designed to identify any barriers to the use of the transit program related to race, color, or national origin. Moore & Associates also utilized demographic data available through the Census Bureau’s American Community Survey and English Learner data available through the California Department of Education to identify limited English-proficient (LEP) populations within the service area.
Subsequent to the completion of the FTA Title VI Program Update, the City was made aware that it would also require a Title VI Implementation Plan specific to its Federal Highway Administration (FHWA) funding. While the Title VI requirements for both FTA and FHWA can be satisfied through a single plan, the City elected to keep them separate for the current year (given the FTA Title VI Program was already complete). Moore & Associates was then engaged to prepare a new FHWA Title VI Implementation Plan for the City. The FHWA has some slightly different requirements for Title VI than the FTA, so the FHWA Plan utilized some data from the FTA Program but was customized to meet the requirements of the FHWA. It is expected the two documents will be combined for future updates.
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Our public transportation focus allows us to provide innovative solutions that embrace multiple disciplines: planning, marketing, market research, and performance audits. Our project approach allows us to take a project from concept to implementation in a timely manner while assisting clients with funding applications and logistical details.
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Isn’t it time you got Moore?
Contact us today to learn more about our innovative public transit solutions.