Company Description:

Moore & Associates, Inc. is a public transportation consulting firm with remote offices in California, Florida, North Carolina, and Texas. We partner with public transportation agencies throughout the United States to enhance the communities they serve through innovative planning, marketing, market research, performance evaluation, compliance support, and public engagement.

Position Overview:

Working under the direction of senior staff, the Marketing & Community Outreach Coordinator performs marketing activities on behalf of our clients as well as our firm, assisting in the development and maintenance of transit programs, coordinating ridership and community outreach projects, and administering websites and social media. Performs activities related to creating marketing, customer, and public information materials; conducting ridership, pass sales, and other promotional activities; supporting branding initiatives; fostering community partnerships; and coordinating, staffing, and executing community outreach events, including event setup, public engagement, and client representation.

Unlike traditional in-house marketing positions, this role supports multiple public transportation agencies and public-sector clients throughout the United States. Successful candidates enjoy variety, learning new communities, and balancing multiple projects simultaneously.

This position requires travel throughout the United States. Successful candidates must be able and excited to travel up to 40% of the time including evenings and weekends. The ideal candidate would reside in Los Angeles County or Orange County, CA with the majority of work being performed remotely.

Primary Responsibilities:

• Assist in the preparation and implementation of results-oriented Marketing Plans that achieve objectives and provide vision for clients;
• Develop copy for media releases and advertising collateral;
• Develop social media content and calendars; analyze analytics to support selections for paid advertising; engage followers;
• Create copy, coordinate publishing, maintain client themes, ideas to streamline navigation, and ensure brand consistency for client websites;
• Plan, coordinate, and execute community outreach events, public meetings, stakeholder engagement activities, surveys, and ridership promotions on behalf of public transportation clients; work with graphic designers to deliver content that meets the specifications and needs of the client (proficiency with Adobe Creative Suite preferred);
• Coordinate multiple concurrent projects, schedules, deliverables, and deadlines while ensuring client expectations are met;
• Track project progress and communicate status updates to project managers and clients;
• Manage vendor relationships in print and other industries from start to finish including outreach, quotes, selection, production, and quality assurance;
• Be accountable for quality assurance for deliverables as projects move through editing and approvals. Be aware of brand standards, AP style editing, tone and voice, and other parameters as necessary;
• Analyze marketing, outreach, website, and social media performance metrics; prepare client-facing reports that translate data into actionable insights and recommendations. Identify opportunities to improve campaign effectiveness, customer engagement, ridership, and return on investment.
• Monitor industry trends, platform changes, and emerging technologies that may influence outcomes, including SEO, social media algorithms, digital advertising platforms, and artificial intelligence tools;
• Manage project deliverables through the review and approval process, ensuring accuracy, quality, adherence to client requirements, and timely receipt of all necessary approvals from Account Managers and clients.;
• Update and maintain accurate and current outreach event tracking systems, including scheduling spreadsheets, the Moore & Associates master calendar, giveaway inventories, and other event-related tracking documents;
• Be technically inclined and learn new software and skills as needed;
• Be prepared for client facing interactions with excellent presentation, verbal, and written communication skills;
• Assist in the preparation of proposals, qualifications packages, presentations, interview materials, and other business development efforts that support the firm’s continued growth; and
• Assist with special projects, and other duties as assigned.

Our ideal candidate:

We are seeking a self-motivated professional who thrives in a consulting environment and enjoys balancing multiple projects, clients, and deadlines. The ideal candidate possesses strong writing and organizational skills, demonstrates initiative and sound judgment, communicates effectively with colleagues, project partners, clients, vendors, and community stakeholders, and can work independently in a remote environment while maintaining a high level of accountability. This position requires a high degree of flexibility, as community outreach events and client activities frequently occur during evenings and weekends. The successful candidate must be adaptable and willing to work a varied schedule to meet project and client needs. Preference will be given to candidates with service marketing experience.

What Success Looks Like:

• Consistently produce high-quality, client-ready work products.
• Effectively manage multiple projects simultaneously.
• Meet deadlines with minimal supervision.
• Communicate professionally with clients, vendors, and community stakeholders.
• Demonstrate initiative and identify opportunities for process improvement.
• Contribute to client satisfaction and contract retention.
• Support business development and company growth efforts.
• Demonstrate flexibility by adapting to changing client needs, shifting priorities, and varying work schedules, including evening and weekend outreach events.

Skills:

• Ability to work independently in a remote environment, self-motivated, manage competing priorities, and complete assignments with minimal supervision.
• Excel in a fast-paced environment with proven abilities to multitask and prioritize effectively.
• Strong understanding of media, public relations, and marketing tactics and functions.
• Organized with ability to develop actionable plans and create campaigns with measurable results.

• Excellent written, verbal and interpersonal communication skills with a strong desire to encourage collaboration and respect.
• Ability to work under pressure, to be flexible, and meet deadlines with minimal supervision.
• Superb attention to detail (proof-reading, editing, tracking, and documentation);
• Must be a critical thinker, with good organization and accuracy, with the ability to respectfully deliver a point-of-view.
• Demonstrates personal accountability for the quality and accuracy of work. Reviews and proofreads completed assignments prior to submission to ensure they are complete and accurate.
• Must be able to effectively present work and ask for and receive feedback from team members.

Required Qualifications and Proficiencies:

• Bachelor’s Degree in Marketing, Advertising, Communications, Public Relations, or related field;
• Minimum five years of professional experience in marketing, advertising, or public communications;
• Demonstrated ability to coordinate projects, manage competing priorities, and maintain accurate records and documentation;
• Demonstrated commitment to continuous learning and professional development;
• Experience with social media platforms (Facebook, Instagram, X, TikTok, YouTube, Threads, LinkedIn);
• Experience with digital marketing;
• Experience with web-editing technologies (i.e., WordPress or Civic Plus), SEO, and coding a plus;
• Bilingual (Spanish) OR experience in targeting minority/cultural audiences;
• Excellent writing ability and usage of grammar and punctuation;
• Strong organizational skills;
• Ability to work in a fast-paced environment where creativity must be balanced with deadlines and budgets; and
• Proficiency with Microsoft Office suite including Word, Excel, Outlook, and PowerPoint.

Strongly Preferred

• Experience working with public agencies, government organizations, nonprofits, or service-based organizations.
• Experience planning community outreach or public engagement activities.
• Experience with WordPress, CivicPlus, or similar CMS platforms.
• Experience with Google Analytics and website reporting.
• Experience interpreting data and preparing client-facing reports.
• Experience with Canva, Adobe Creative Suite, or similar design platforms.

• An interest in public transportation and urban planning desired but not required.

Travel Expectations

Travel is an integral component of this position. The Marketing & Community Outreach Coordinator will be expected to participate in periodic company-paid travel assignments throughout the United States in support of client projects, surveys, public outreach activities, conferences, training events, and business development efforts. Travel may include overnight stays and weekend assignments depending upon project needs.

Compensation and Benefits

Moore & Associates offers a competitive compensation and benefits package, including:

• Paid time off;
• Paid holidays;
• Healthcare benefits;
• 401(k) retirement plan;
• Professional development and training opportunities;
• Remote work environment;
• Company-provided technology and equipment.

Professional Growth Opportunities

This position offers opportunities to gain experience in:

• Transit marketing and communications
• Public involvement and stakeholder engagement
• Market research and survey design
• Website management and digital communications
• Data analysis and performance reporting
• Proposal development and business development
• Project management
• Public transportation planning and operations

Successful employees may have opportunities to advance within the firm.

Moore & Associates values flexibility, communication, and initiative. We offer a collaborative and business casual environment.  To learn more about our firm, visit: www.moore-associates.net.

Application Process:

All submittals will be held in confidence.

Submit a cover letter and resume to: info@moore-associates.net.  Indicate “Marketing & Community Outreach Coordinator” in your subject line.

• Cover letter should tell your story by providing specifics of your experience and qualifications.
• Resume must include all education/work experience for the past five years.  
• Indicate your preferred salary range.
• Submittals will be considered in the order they are received.  Incomplete submittals will not be considered.
• Interviews with qualified candidates will be scheduled based on application receipt date.

Employment Requirements

Employment is contingent upon successful completion of pre-employment requirements, including:

• Physical examination;
• Negative substance screening;
• Background assessment;
• Verification of authorization to work in the United States in accordance with applicable federal law.

Moore & Associates, Inc. is proud to be an Equal Opportunity Employer.